Refund and Cancellation Policy
There are two kinds of payment on this platform, and they are refunded by different people. This page explains both.
1. Academy subscriptions — paid to us
An academy pays Darsify for its plan. These are handled by us.
- Cancel any time. Your plan runs to the end of the period you have paid for. There is no cancellation fee and no notice period.
- First 14 days. If you cancel a new paid subscription within 14 days of the first charge, we refund it in full.
- After 14 days. We do not refund part-used periods, because the service was available for the whole of it.
- If we are at fault. Where a significant failure on our side left the service unusable for a sustained period, contact us — we will refund or credit the affected time.
- Duplicate or mistaken charges are refunded in full, always.
2. Purchases from an academy’s storefront — paid to the academy
Books, materials and courses bought inside a workspace are sold by that academy, not by us. The academy is the seller of record and handles its own refunds.
Unless that academy publishes something more generous:
- Physical itemsmay be returned within 14 days of delivery if unused and in their original condition. Return postage is the buyer’s unless the item arrived damaged or wrong.
- Digital files and course access are refundable within 14 days provided the material has not been downloaded or the course not yet started. Once downloaded, a digital item cannot be returned.
- Anything faulty, wrong or never delivered is refunded in full, regardless of the above.
Ask the academy first. If they do not respond within a reasonable time, contact us at darsifyedu@gmail.com and we will help.
3. How to request a refund
- Subscriptions: email darsifyedu@gmail.com from the address on the account, with the workspace name.
- Storefront orders: message the academy from your student portal, quoting the order number.
4. How long it takes
| Stage | Timing |
|---|---|
| We acknowledge your request | Within 2 business days |
| Decision and, if approved, refund issued | Within 7 business days |
| Money back on your card or wallet | A further 5–14 business days, set by your bank |
Refunds go back to the original payment method in EGP. We cannot refund to a different card or account.
5. Chargebacks
Please contact us before raising a dispute with your bank. A chargeback takes weeks and usually suspends the account while it is open; we can almost always resolve it faster.
6. Contact
darsifyedu@gmail.com — full details on our contact page.